We hope that things will always go smoothly and that you will get years of pleasure and use from your products (most people do). However, if you are having problems with a product, or suspect it may be faulty, contact us by phone or email.
Sound Service MSL Distribution Ltd
Main office Tel: 0207 118 0133
If you prefer you can also get support via the various manufacturers support and forum pages too,
Our approved service centre in the UK for MarkBass, DV Mark, and Studiologic is Real Electronics based in Sheffield. If you have any technical questions or queries about your product please contact Sound Service MSL first, we will be happy to help. For service and repair issues on other brands contact Sound Service MSL directly – we will handle that for you.
Real Electronics have a validation process linked to the RMA for warranty repairs, so please don’t just send something without warning – delivery could be refused.
For repairs, in or out of warranty, you will need to visit
Click the relevant “Return to Manufacturer Request (RMA)” or “Request a Service/Quote” orange button and fill in the form to start this process