Customer Support

We hope that things will always go smoothly and that you will get years of pleasure and use from your products (most people do). However, if you are having problems with a product, or suspect it may be faulty, contact us by phone or email.

MSL PRO Main office Tel: 0207 118  0133 

If you prefer you can also get support via the various manufacturers support and forum pages too:

Markbass    JoeCo    Softube    Studiologic    DV Mark    Studio Electronics

Our approved service centre in the UK for MarkBass, DV Mark, and Studiologic is Real Electronics based in Sheffield. If you have any technical questions or queries about your product please contact MSL first, we will be happy to help. For service and repair issues on other brands contact MSL directly – we will handle that for you.

For repairs, in or out of warranty, you will need to visit

Real Electronics

Click the relevant "Return to Manufacturer Request (RMA)" or "Request a Service/Quote" orange button and fill in the form to start this process